Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on the Website, or otherwise when you contact us.

Personal Information: The personal information we collect may include:

• Full name
• Email address
• Phone number
• City of residence
• Service preferences (category of interest)
• Preferred dates for services
• Additional notes or requirements you provide

2. How We Use Your Information

We use the information we collect or receive:

• To connect you with our verified luxury service partners
• To facilitate the provision of concierge services you request
• To respond to your inquiries and provide customer support
• To send you communications about our services (with your consent)
• To improve our website and service offerings
• To comply with legal obligations

3. Sharing Your Information

We may share your information in the following situations:

• With Service Partners: We share your inquiry details with our verified luxury service partners who can fulfill your requested services. This is the primary purpose of our concierge platform.
• With Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including data processing and workflow automation.
• Legal Obligations: We may disclose your information where required to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. We use only essential cookies required for the website to function properly. We do not use tracking cookies for advertising purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal information, subject to certain exceptions.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete such information.

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this privacy policy, you may contact us at: